Responsible for providing specialist IT Service Desk Support.
The role will involve carrying out high quality investigative, diagnosis and test procedures to resolve IT incidents, working to KPIs's and- SLA targets while keeping a high level of customer satisfaction.
You will be providing support to our key workers in an IT service desk environment.
KEY RESPONSIBILITIES:
To be adaptable and have a positive approach to change and change management techniques to improve the department's efficiency and overall company performance.
To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
To ensure that users are fully supported in their day-to-day use of IT and perform IT equipment installations.
To support the provisioning/deployment of new equipment and users, including account creation and password reset.
To provide support for projects that will include installations, moves, devices, and software on those devices.
To assist with stock maintenance, including preparing equipment for delivery to the end-user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.
Technical skillset:
Active Directory Administration
Exchange Online, One Drive, SharePoint Administration
Microsoft Office application suite (O365)
Microsoft Windows Operating Systems (Windows 10)
Desktop, Laptop, iOS devices and their components
Good working knowledge of MDM Solutions
New starter/ Leavers Requests
Role Requirements:
Ability to deal with various types of calls from colleagues.
Keeping colleagues updated on the progress of their tickets.
Managing your personal Engineer queue to ensure all your tickets are
progressing.
Escalating tickets within a good time if they need more Technical focus.
Ability to take ownership of tickets
Ability to work under pressure
Working to schedules & set deadlines
Meeting the set Service desk Objectives consistently.
Good communication skills
Adaptive and able to learn new things quickly
SEEKING TO PROGRESS YOUR CAREER?
DV SOLICITORS IS HIRING!
Our growing team is looking for a Newly Qualified - 3 years PQE Litigation Solicitor to join us with the following qualifications:
We offer an attractive salary package and benefits with the opportunity to excel for a successful candidate!
We request that applicants should email us directly their CV at f.gray@dvsolicitors.com
