Desktop Support Engineer
Expired on: Apr 15, 2021

Job Purpose:

  • Responsible for providing specialist IT Service Desk Support.
  • The role will involve carrying out high quality investigative, diagnosis and test procedures to resolve IT incidents, working to KPIs’s and- SLA targets while keeping a high level of customer satisfaction.
  • You will be providing support to our key workers in an IT service desk environment.

KEY RESPONSIBILITIES:

  • To be adaptable and have a positive approach to change and change management techniques to improve the department’s efficiency and overall company performance.
  • To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
  • To ensure that users are fully supported in their day-to-day use of IT and perform IT equipment installations.
  • To support the provisioning/deployment of new equipment and users, including account creation and password reset.
  • To provide support for projects that will include installations, moves, devices, and software on those devices.
  • To assist with stock maintenance, including preparing equipment for delivery to the end-user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.

Technical skillset:

  • Active Directory Administration
  • Exchange Online, One Drive, SharePoint Administration
  • Microsoft Office application suite (O365)
  • Microsoft Windows Operating Systems (Windows 10)
  • Desktop, Laptop, iOS devices and their components
  • Good working knowledge of MDM Solutions
  • New starter/ Leavers Requests

Role Requirements:

  • Ability to deal with various types of calls from colleagues.
  • Keeping colleagues updated on the progress of their tickets.
  • Managing your personal Engineer queue to ensure all your tickets are
  • progressing.
  • Escalating tickets within a good time if they need more Technical focus.
  • Ability to take ownership of tickets
  • Ability to work under pressure
  • Working to schedules & set deadlines
  • Meeting the set Service desk Objectives consistently.
  • Good communication skills
  • Adaptive and able to learn new things quickly
Job Category: IT & Telecoms
Job Type: Full Time
Job Location: Bedford Luton
Sorry! This job has expired.