Deo Volente Solicitors LLP, the trading name of Deo Volente Legal LLP, is authorized and regulated by the Solicitors Regulation Authority (‘SRA’), SRA number 568191, registered in England under Company Number 0C373569.
Personal data is defined by the General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Personal data is in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Most of the personal information we process is provided to us directly by you in relation to legal advice. We might collect this information from you in a number of ways, including via our website (e.g. our online inquiry form or chatbox), over the telephone, or via email. The personal information you supply to us may include your name, address, contact details, date of birth, details of the circumstances of your legal case, and personal information relating to your case.
We may also receive personal information indirectly, for example:
Please note that if you are a third party and we are processing your information in connection with legal proceedings, and/or if legal professional privilege applies, then it is likely we are exempt from any requirement to inform you that we are processing your information.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
Further information about your rights and how we process your data can also be obtained by requesting a copy of our privacy notice or accessing a copy directly from our website at https://dvsolicitors.com. Information on your rights and the GDPR, in general, can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We welcome the opportunity to resolve your concerns ourselves first and we will do our very best to resolve the matter with you. In the first instance, please contact the person responsible for data protection at our firm, Qamar-ur-Rehman. He is our Data Protection Officer (DPO) and contactable at [email protected] or via the postal address shown in this letter.
We may need to communicate your personal information to other individuals or organizations to facilitate our legal services. For example:
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We may also transfer your information to third parties providing us with support and administrative services in connection with the legitimate business purposes associated with the operating of a law firm.
If after providing us with your personal information it becomes apparent we are unable to offer our service to you, we may, with your consent, pass your details to another legal services provider who may be able to assist you.
For more information about this policy, or if you would like to make a complaint in relation to the way we process your personal information, please contact our DPO at [email protected]
We will endeavour to resolve any issues as soon as possible, however, if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO) (www.ico.org.uk, Tel: 0303 123 1113).
We may amend this policy at any time by notifying you or posting a revised version on our website.
If we make a change to this policy, we will take your continued use of our services after that date as your acceptance of the change.
The lawful basis on which we rely when processing your data is Article 6(1)(f) of the General Data Protection Regulation (GDPR), which allows us to process personal data for the purposes of the legitimate interests pursued either by us or by a third party. From time to time, we might also rely on Article 6(1)(a) of the GDPR, which allows us to process your personal data if we have obtained your consent (for example, when we require your consent for the optional cookies we use). Where we process special categories of personal information, we rely on Article 9(f) of the GDPR if the processing is connected to a legal claim. At times, we may also depend on alternative legal bases for processing special category personal information. For example, Article 9(b) if you are an employee.
We will retain your personal information in accordance with applicable law. This is usually in accordance with the statutory limitation period. If you contact us but don’t proceed with a claim, we may retain your personal information for a short period to ensure we can effectively track and monitor attempted fraud and to help us differentiate between service and new inquiry calls.
We may use the personal information you provide to carry out any automated decision-making process as to the validity of your identity, as well as to carry out other checks as required by law and regulation (for example, a credit history check or the applicability of any sanctions). If a query arises in relation to any of these checks (i.e. if your identity cannot be validated or other checks raise issues that might prevent the continuance of our legal services to you), a human-led forensic analysis will be undertaken and any decision on our part not to act on your behalf will not be solely automated.
Please be assured that we will keep your personal information confidential and take appropriate measures to protect it against loss, theft, or misuse and to safeguard your privacy.
Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.